What is SOLEPLUG?

SOLEPLUG is a Kenyan fashion brand where style meets the streets of Nairobi. We are built for those who lead with confidence and value their individuality, offering pieces that represent the local culture and global trends.

Where is SOLEPLUG located?

Our physical store is located in Ruai, Nairobi, on the 1st Floor, Shop 12 (Near Naivas Ruai, Kangundo Road).

What products do you sell?

We curate a collection of premium streetwear designed for the everyday hustle, including the freshest shoes (sneakers), essential caps, and crisp shirts.

Where do you deliver?

Distance is never a barrier to good style. We offer reliable delivery services across all of Kenya, bringing the SOLEPLUG experience straight to your doorstep.

How long does delivery take?

• Nairobi: Deliveries are generally completed within 1–2 business days.
• Outside Nairobi: Delivery times may vary and take longer depending on the destination.

How much does delivery cost?

Delivery fees are calculated based on your specific location. The final fee will be communicated to you before or during the checkout process.

What payment methods do you accept?

We accept various secure payment methods, including Card (VISA, MasterCard), Mobile Money (M-Pesa), and Cash on Delivery.

Can I order through WhatsApp?

Yes! You can easily place orders or make inquiries through our official WhatsApp line: +254 797 966 709.

Can I return or exchange an item?

Yes, we accept returns or exchanges for items that are incorrect, damaged upon receipt, or defective. Please contact us promptly after receiving your order to initiate the process.

What condition must an item be in to qualify for a return or exchange?

Items must be unused, unworn, clean, and in their original condition. For footwear, please ensure the shoes and their original packaging are returned without damage.

How can I contact SOLEPLUG customer support?

You can reach our team via Call or WhatsApp at +254 797 966 709, or by emailing soleplugkenya@gmail.com.

Can I visit the physical store?

Absolutely! You are welcome to visit our store in Ruai, Nairobi, from Monday to Saturday, 8am to 8pm.

What should I do if I receive the wrong or damaged item?

Contact us immediately with your order details and provide clear photos of the damaged or incorrect item. Our team will review your request and guide you on the next steps to make it right.